PATIENT INFORMATIONChartered Physiotherapy in Blackpool, St. Annes, Lytham, Poulton, Cleveleys and Fleetwood
Some essential information to help get the most from your experience with us.
Before we can start treatment, you will need to register with us. You can register with us when you make your first booking over the phone or by completing our online appointment form. Once you’ve requested your first appointment, we’ll send you a confirmation email which will contain your appointment and registration details. It’s worth double-checking that we have all your details correctly – and let us know ahead of your appointment if anything needs to be changed. The email will also have a link to a pre-consultation questionnaire, an important tool for us to understand your health before we go ahead with any treatment.
New clients – arriving for your first appointment
If it’s your first time with us, we ask that you try to arrive at least 10 minutes before your scheduled appointment. Check in at reception, relax in our waiting room and your therapist will come and find you.
Your first appointment
Please come wearing comfortable, appropriate clothing to allow your physiotherapist to assess the affected area. In your first appointment, your physiotherapist will take a full assessment (taking around 30 minutes). They’ll ask you about why you’ve chosen physiotherapy, the history and nature of your condition, and any other details that may be relevant to how they tailor your treatment plan. They will then conduct a physical examination of the affected area. Once they’re confident of a diagnosis, they will explain their findings and outline a treatment plan. They will also try to provide some initial treatment in that first appointment, dependent on the remaining time available and the specifics of your condition.
Your physiotherapist will then normally recommend that you book in for a series of follow up appointments. How many treatments and their pattern will very much depend on your condition, but you could expect around four to eight sessions per condition. All our treatment plans are centred around you and will include different treatments aimed at relieving your symptoms and improving mobility and movement in line with your goals.
Paying for your treatment – self-funded clients
If you’re paying for your own treatment, you’ll need to pay for your appointment on the day. You can also choose to pay for multiple treatments in advance or at the end of each session.
Paying for your treatment – private medical insurance
We’re registered will all the major medical insurers and can send your invoices direct to your insurer at no extra cost. To allow us to bill your insurer, please make sure you have the following information to hand before your first appointment:
- Your insurer’s name
- Your policy number
- Details of an excess
- Any treatment limitations (i.e. if your insurer has specified how many treatments they will cover)
- Pre-authorisation code
Please note that without this information, you will need to pay for your treatment.
We’ll make every effort to ensure that your insurer is able to process your account but it is your responsibility to make sure that your claim meets all the criteria they set out in their policy documents. If they do not settle your claim within 60 days of your appointment or they do not pay the full amount, then the liability falls to you to settle your account with us. We reserve the right to take payment from you for any unsettled appointments at the standard self-funding rate.
Our cancellation policy
Late cancellations can mean we have unfilled appointment slots. Please give us at least 24 hours’ notice if you’d like to cancel or change your appointment. Late cancellations or missed appointments will be charged in full.
Our chaperone policy
If you’d like to have a chaperone with you in your appointment, we can provide one or you can invite a family member or friend to accompany you. Please just let us know before your appointment.
Most of our facilities are at ground floor level. If you have any special access requirements, just let us know before your appointment so we can check we have the right access in place.
Our complaints policy
We aim to leave our clients happy and injury free. But if you’re unhappy at all with the service you’ve received at Jam Physio, please don’t hesitate to contact us and one of our senior team will get back to you within two working days. We take all complaints very seriously and use any feedback to improve our services to all clients.